Main Office: 80 Business Park Drive, Suite 307, Armonk, NY 10504

375 Park Ave Suite 2607, NY, NY 10152

914-888-2099 | 212-763-0041

Our Commitment to Customer Service

 At the Ferrara Management Group,  we know that client trust and satisfaction is essential for success.  Customer service is at the heart of our business.  Therefore, our staff is committed to  providing dedicated, unparalleled service. As our client, you can come to expect the following from our management team.

Personalized, targeted service

At FMG, we listen to your collective voice and take the time to know and understand your specific needs.  Our experienced managers work closely with you and your board members, owners, residents, and employees to complete a comprehensive needs assessment and recommend and implement a plan of action uniquely tailored to meet your property’s specific needs.

Ongoing & open communication

We promise to always provide you with the highest quality service.  Our “customer-centric” team of experts consults with you on an ongoing basis to reassess your needs and assure that we continue to exceed your expectations.  If any problem should arise, you can be assured we will immediately act to help you find and execute the best possible solutions. Each month, we provide detailed, comprehensive reports that monitor financial activity and cash flow, project completion, regulatory compliance and service records so that you know exactly how and when your resources are being utilized.  Our property managers review this information with you to help you analyze current trends, adjust and monitor expenditures, and develop a cost-saving, efficient, and responsive management plan for the future.

Hands-on management

We know and understand the demands of managing a property, and believe that the best way to assure we can address your needs is to be immersed in the daily activity of your building. Our interactive electronic notification service assures that board members and residents have access to the most up-to-date, comprehensive information available about your property.  Our team is available 24 hours a day, 7 days a week to address any emergencies that arise and assure that it is handled as soon as possible. Our interactive community website assures that residents, owners, and employees receive the most up-to-date, comprehensive information available.  In addition, our on-site presence allows us gain the trust of owners, board members, and residents alike, and our innovative, service-oriented training program assures that your employees are well-equipped to understand and meet your needs.  Our managers visit each property frequently to verify the quality and efficiency of ongoing projects and repairs, monitor the performance of employees, and inspect all systems for compliance and safety.

Professional, Experienced Managers

FMG strives to provide expert, highly personalized service delivered through our professional, dedicated staff.  Every member of our management team is hired because his or her previous experience demonstrates a proven and time-tested commitment to outstanding service. We carefully interview, screen, and review every candidate to assure a proven track record of honesty, integrity, and reliability.  Our training for all employees is extensive, ongoing, and service-driven.